The Role of Digitization in Enhancing the Governance of Public Transportation Services

Abstract

This paper addresses the role of digitization in strengthening the governance of public transport services as one of the prominent axes in the reform of public utilities and the improvement of service quality in contemporary cities, especially in developing countries such as Algeria, which faces increasing pressures resulting from urban growth and the expanding demand for mobility. The paper starts from the premise that governance in public transport is an administrative system based on transparency, accountability, and participation, then discusses how the rapid development of digital technologies, such as fleet-tracking systems, open data, and mobility-service platforms, has changed the way networks are planned, managed, and monitored, and what opportunities this offers to reduce the imbalances of traditional regulation associated with corruption, weak information, and the dispersion of actors.