Using Information and Communication Technology (ICT) to Manage Supply Chain and Improve

Abstract

This paper examines the role of information and communication technologies (ICT) in reshaping supply chain management amid the rapid digital transformation characterizing the modern business environment, where accurate data and information integration among actors have become essential conditions for improving operational efficiency and strengthening firms’ competitive advantage. It focuses on how digital systems and collaborative platforms can be leveraged to enhance the flow of goods and information, and to shift from traditional management approaches toward more flexible and intelligent models based on automation and advanced data analytics. The paper aims to highlight the concept and importance of ICT in the business environment and to clarify its main applications across the different stages of the supply chain, in addition to showing the impact of digital technologies on reducing logistics cycle time, lowering costs, and improving the accuracy of demand and production forecasting. It also seeks to explain how these technologies contribute to achieving integration and coordination among supply chain partners and to building smart governance grounded in transparency and real time performance monitoring, concluding that investment in digital infrastructure and the development of human capabilities in information systems are among the key conditions for the success of logistics development strategies in firms.